The Artisan’ Pantry Refunds and Returns:
At The Artisans Pantry, we take great care in preparing and packing every order. Due to the nature of our products, the following policy applies.
Food Items
For health, safety, and hygiene reasons, no food items may be returned or exchanged once they have left our premises.
This includes (but is not limited to):
- Artisanal salts
- Pantry staples
- Snacks
- Royal icing cookies
Non-Food Items
Non-food items may be returned only if the item received is incorrect or faulty.
To qualify for a return:
- The return request must be submitted within 7 days of delivery
- The item must be unused, unopened, and in its original packaging
- Proof of purchase is required
Returns requested due to a change of mind are not accepted.
Incorrect or Damaged Orders
If you receive an item that is incorrect or damaged:
- Please contact us within 48 hours of delivery
- Include your order number and clear photos of the item and packaging
Where an error occurred on our part, we will arrange a replacement or refund at no additional cost.
Return Shipping
- Return shipping costs are the responsibility of the customer, unless the item was sent incorrectly or is faulty
- Items returned without prior approval will not be accepted
Refunds
- Approved refunds will be processed after inspection of the returned item
- Refunds will be issued using the original payment method
- Please allow 5–10 working days for the refund to reflect, depending on your bank
Contact Us
For all return or refund enquiries, please contact us at:
sales@theartisanspantry.co.za
This policy complies with the Consumer Protection Act of South Africa and is subject to change without prior notice.